This policy applies to online purchases and complies with the Consumer Contracts Regulations 2013.
1. Right to Cancel (Cooling-Off Period)
You have the right to cancel your order within 14 days of receiving your goods, without giving any reason.
Cancellation requests must be sent by email.
2. Returns After Cancellation
After cancellation:
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Items must be returned within 14 days
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Items must be unused and in original packaging
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Return shipping costs are the customer’s responsibility unless the item is faulty
3. Refunds
Refunds are issued within 14 days of receiving the returned item or proof of return.
Refunds include standard outbound delivery costs only.
4. Non-Returnable Items
Returns are not accepted for:
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Hygiene-sensitive items once opened
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Custom or personalised items
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Perishable goods
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Digital or downloadable products